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Fresh Flowers (Live Products)

Due to the perishable nature of fresh flowers and live plants, we do not offer refunds on these items. However, your satisfaction matters to us — if there’s an issue with your order, please contact us within 24 hours of delivery. We may offer a voucher or exchange on a case-by-case basis, depending on the circumstances.
 

Non-Perishable Items (Merchandise)
We gladly accept returns or exchanges for non-floral items such as apparel, tote bags, hats, and other merchandise within 90 days of purchase, provided the items are unused, unworn, and in their original packaging.

• Customers are responsible for return shipping unless the item arrived damaged or incorrect.
   

• Refunds will be issued to the original payment method once the return is received and inspected.
   

How to Request a Return or Exchange
To start a return or report an issue, please contact us here. Be sure to include your order number and a brief description of the issue.
 

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery. We’ll make it right as quickly as possible.